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Debit Fraud Activity

We 1st made you aware of necessary alterations to your debit card practices on 12/05/15. These necessary alterations were due to wide spread confirmed cases of Debit Card fraud associated with transactions made throughout the US, at pharmacies, variety stores, grocery, & superstores.

To minimize potential losses to the credit union all signature-based debit transactions at these locations were blocked until further notice, and all POS fees incurred during this time were waived or refunded.

New rules have now been put in place to protect against such fraud, and normal debit card practices will resume on January 13th. Please return to running transactions on your debit card as credit and signing for your purchase in order to avoid any POS fees.

We are urging all members to continue to monitor your accounts for any suspicious or unusual activity, and to set up alerts on your account through online banking to be notified of any suspicious charges, activity, or balance changes on your accounts.

If you are contacted by the fraud department to verify a debit card transaction, you can return their call at 1-800-262-2024 (Toll Free Call Center), or 1-973-682-2652 (Collect if outside the US).

If you find any fraudulent activity on your account and have not yet been contacted by the fraud department or other HCCU representative, please report it immediately so that the stolen card number can be blocked and a new card issued to you. You may report any fraudulent activity by contacting the credit union at 706-434-1600 (1-866-422-8616 after normal business hours).

Please stay tuned to this page for further updates.

 
 
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